The
best way to reserve a reptile is to immediately email…
SundialReptile@hotmail.com
or call
1-505-256-3128
Please
do not call before 9am (mst..USA) or after 8pm mst.
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*PLEASE
NOTE* I
care about my reptiles. I feel that it is important
to have direct contact with my customers before selling
any of the reptiles in my care. For this reason,..I
do not have a 'shopping-cart style' website where
you can make a purchase instantly. Instead, I humbly
request each potential customer to please call me
or send me an email with your request. I appreciate
your patience and your business.
Loren Pennebaker
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Credit
card
payments can be processed
over-the-phone (505-256-3128)
Or...
online through PayPal
services (www.PayPal.com).
Send
PayPal payment to... SundialReptile@hotmail.com.
Make sure you have contacted
me before sending any payment!
*Before making a purchase,..make
sure you read and understand my shipping
& terms.*
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I
am legally contracted to ship reptiles with UPS, Fed-Ex
and DHL. All reptiles
are shipped overnight-service,.. Monday-Wednesday
only. When placing an order, shipping dates must be
arranged so that someone is home to sign for the package
upon arrival. You can also arrange for your local
shipping office (eg. UPS Store,..Fed-Ex Kinkos, etc)
to hold your package if necessary.
Shipping costs ($50-60) are applied toward materials
and actual postage. All
reptiles are shipped with insulated boxes and professional
40-hour heatpacks as needed. I
take the extra time to personally drive all of the
packages to UPS or Fed-Ex at 5pm mst so that they
do not spend unnecessary time in trucks. Afterwards,
I email tracking numbers to all customers so that
you may track your shipment online. Unless specifically
requested otherwise,
all lizards are shipped UPS and all
snakes are shipped Fed-Ex.
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I
can ship to the contiguous United States and parts of Alaska.
No International Shipping!
Sorry!
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PLEASE,...
understand that Sundial
Reptile is not a big business. I get tons of email every
day and sometimes it can be difficult to get back to everybody
in a timely manner. I do what I can to read and respond
to all emails promptly, but I must prioritize customers
who are in need of support over photo-searchers and info-seekers.
For people with basic care questions, please refer to the
basic care sheet section.
If you have questions about a reptile that you purchased
elsewhere,... it would be better to contact the people that
you bought the reptile from since I am unaware of this animal's
history,etc.
Also, I frequently go out-of-town for days at a time and
are unavailable during these times. If, for some reason,
I do not respond to your email, please be patient and as
I will endeavor to get back to you. Or,... try again after
a few days.
Even though I
am always busy,.... I do not want customers to feel like
they are "bothering" me. I
encourage customers with questions, problems, or concerns
to contact me immediately. I do appreciate your support
and, in turn, enjoy helping you at any step along the way.
LP
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